Last updated: March 2025
At VanHouse Coliving Inc., we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not submit your personal data to us or use our website or services.
1. Information We Collect
We collect the following types of information:
Personal Data:
- Name: For identifying and communicating with you.
- Email Address: For account registration, bookings, and customer support.
- Phone Number: For contact purposes and verification.
- Payment Information: For processing transactions securely (processed through third-party payment systems).
Location Data:
- Location Information: To show housing availability and nearby amenities, and for navigation purposes. This data is only collected when you explicitly consent to it.
Usage Data:
- Website Interaction Data: Includes your browsing behavior, device information, and IP address to improve the functionality of our website and services.
Profile Data:
- Preferences and Interests: Information you provide through your interactions with us, such as housing preferences or special requirements.
2. How We Use Your Information
We use your personal data for the following purposes:
- To fulfill our contract with you: For processing bookings, managing reservations, and delivering the services you requested.
- To communicate with you: Sending important updates, booking confirmations, newsletters, and marketing offers (if you’ve opted in).
- To improve our services and website: Using analytics and feedback to enhance the user experience.
- To ensure safety and security: Monitoring usage to protect against fraud and ensuring the integrity of our services.
We may also send you marketing communications or event invitations, which you can opt out of at any time by following the unsubscribe link in our emails.
3. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal data with trusted third-party service providers for the following purposes:
- Payment processing: To facilitate secure transactions.
- Customer support: To address inquiries or issues.
- Marketing and analytics: To improve our services and reach relevant audiences.
We do not sell or rent your personal information to third parties. All third-party service providers are bound by confidentiality agreements and are permitted to use your data solely for the purpose of providing services to us.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and collect analytics. Cookies help us remember preferences and analyze site traffic.
You can control cookie settings in your browser, but disabling them may affect the functionality of some parts of our website.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request the correction of any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal limitations.
- Opt-out: Unsubscribe from marketing communications at any time.
If you wish to exercise any of these rights, please contact us at [rent@vhvanhouse.com].
7. Data Transfers
We may transfer your personal data to countries outside of Canada. If we do so, we ensure that adequate protection measures are in place to comply with applicable data protection laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we will indicate the “Last Updated” date at the top. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:
VanHouse Coliving Inc.
555 Burrard St, Vancouver, BC V7X 1M8
Email: rent@vhvanhouse.com
Phone: +1 (778) 996 2580
This Privacy Policy is designed to protect your privacy and ensure your data is handled responsibly. Please review it periodically for any updates.
